Shipping Policy

This Shipping Policy explains how catalog orders leave this storefront. It does not copy another retailer’s carrier matrix. Where a number, cutoff, or zone has not been confirmed for this deployment, the field is an editable placeholder. Guest services will not invent a delivery date that WooCommerce shipping methods do not calculate.

Ship-from location for this storefront is administered from 415 S. 18th Street, Suite 200, St. Louis, MO 63103. Packages may physically leave a different warehouse or workshop once operations publish that origin: [SHIP-FROM LOCATION — EDIT IN WP ADMIN]. Until that field is filled, treat the St. Louis address as the administrative origin, not as a promise that every SKU sits on a shelf at that suite.

Checkout will show the shipping methods WooCommerce has enabled for your country and postcode. Typical method names, when configured, might include standard, expedited, and in-store pickup. This theme does not add a method of its own. If checkout shows no method, the destination is outside current zones or a plugin is disabled. Email buildabear@gmail.com with the destination city and postcode rather than guessing a rate.

Processing time (picking and packing before carrier scan) is [ORDER PROCESSING DAYS — EDIT IN WP ADMIN]. Transit time after scan is [STANDARD TRANSIT DAYS — EDIT IN WP ADMIN] for the default method and [EXPEDITED TRANSIT DAYS — EDIT IN WP ADMIN] for any faster method that is actually enabled. Weekends, public holidays, and weather events are outside those windows. A tracking link appears when the merchant enters a tracking number on the WooCommerce order; this theme cannot fabricate tracking.

Buy Online, Pick Up in Store, if enabled, will appear as a local pickup method. Eligible workshops, hold duration, and ID required at the counter are [BOPIS RULES — EDIT IN WP ADMIN]. If pickup is not in the method list, it is not offered for that cart. Same-day courier programs advertised in brand-style banners are likewise available only when a matching WooCommerce method exists.

We ship to the countries in WooCommerce shipping zones. A country that does not appear cannot be selected. Duties, VAT, and brokerage for cross-border carts are [INTERNATIONAL DUTY HANDLING — EDIT IN WP ADMIN]. The buyer is responsible for providing a customs-friendly description if the carrier asks; we will use the product title and Item No. from the order.

PO boxes, military addresses, and freight-forwarder addresses are [PO BOX / APO RULE — EDIT IN WP ADMIN]. Oversized plush, gift sets, and items marked in the product description as special-ship may require a different method. If a SKU cannot travel by air, the product page should say so; if it does not, ask before you pay.

Failed delivery: if a carrier returns a package, we will email the address on the order. You may be asked to pay a second outbound shipment. If you refuse the package, the Refund Policy describes whether return freight is deducted. We are not the carrier; claims for scans that show delivered-to-porch while you see nothing start with the carrier, and guest services will share the tracking we have.

Questions: 877-789-2327, buildabear@gmail.com, 415 S. 18th Street, Suite 200, St. Louis, MO 63103. Please include the order number. Do not send a second payment to “speed up” shipping unless checkout itself offers a paid upgrade.