Refund Policy

This Refund Policy explains how money is returned after a canceled order, a failed payment capture, a return that passed inspection, or a warranty replacement that cannot be fulfilled. Refunds are processed through the same WooCommerce payment gateway that collected the original funds whenever the gateway allows it. We do not send cash in the mail and we do not refund to a different card unless the gateway and the law require a workaround.

Timing: once guest services approve a refund, posting time is [REFUND POSTING DAYS — EDIT IN WP ADMIN] plus your bank’s own delay. The theme cannot speed up a card network. Check the order screen in My Account for the refund line item. If you paid with a method that does not support partial refunds, we may need to refund the full capture and ask you to repay the kept portion—guest services will say so before they click refund.

What is refunded: merchandise total for the returned SKUs, minus any restocking amount that the Return Policy names: [RESTOCKING FEE — EDIT IN WP ADMIN]. Outbound shipping is [ORIGINAL SHIPPING REFUND RULE — EDIT IN WP ADMIN]. Return shipping is [RETURN SHIPPING REFUND RULE — EDIT IN WP ADMIN]. Coupons are reallocated according to WooCommerce coupon logic; a 100% discount order may refund to zero merchandise and still not recreate the coupon code.

Canceled before fulfillment: if the order is still pending or on hold and no label exists, we can cancel and refund without a physical return. Email buildabear@gmail.com immediately with the order number. Once a label exists, the Return Policy applies instead. We will not cancel a package that the carrier already has, except by intercept if the carrier offers it: [CARRIER INTERCEPT — EDIT IN WP ADMIN].

Duplicate charges and gateway errors: send the last four digits of the method, the timestamps, and the order numbers. Do not send the full PAN. We will compare WooCommerce, the gateway dashboard, and the bank statement description. Chargebacks are a last resort; opening a chargeback while a refund is already in flight can lock both paths. Talk to us first at 877-789-2327.

Currency: refunds go out in the currency WooCommerce charged. Conversion back to your local currency is your bank’s work. We do not top up FX differences unless required by law: [FX TOP UP RULE — EDIT IN WP ADMIN].

Store credit, if offered, is [STORE CREDIT TERMS — EDIT IN WP ADMIN]. Credit is not cash and may expire only if that field names an expiry. Gift-card tender refunds follow the gift-card plugin rules, not this paragraph, when a gift-card plugin is active.

Unclaimed refunds: if a gateway rejects a refund because the original method is closed, we will email you to arrange another method. If you do not answer within [UNCLAIMED REFUND DAYS — EDIT IN WP ADMIN], we will follow the unclaimed-property rules that apply to the merchant entity, which is an operations field: [MERCHANT LEGAL ENTITY — EDIT IN WP ADMIN].

This policy does not replace mandatory consumer-protection refunds in your jurisdiction. If a local law gives you a stronger right, that law wins. Questions: 415 S. 18th Street, Suite 200, St. Louis, MO 63103, buildabear@gmail.com, 877-789-2327.