Contact Us

Need help with a product, an order, or a workshop visit? Use the details below. Do not send payment card numbers through this form.

This contact page is part of the public storefront, not a live chat platform and not a phone tree. If you are standing in a physical workshop, ask a master Bear Builder on the floor; this website cannot see in-store inventory systems. If your message is about a licensed character collaboration, we can only speak to the SKU on this catalog, not to the licensor.

Parents shopping for a gift should include the recipient age range only if it helps us point you to a category. We do not need the child’s full name, school, or address in the first message. Collectors looking for a retired friend can send the Item No.; we will tell you whether that SKU is still published. We will not promise restocks that operations have not confirmed.

Corporate, press, and partnership inquiries can use the same address. Label the subject clearly. This mailbox is not a careers portal and not an investor-relations desk. Those teams sit with the brand owner. We will forward only when we have a documented routing instruction; until that instruction exists, the placeholder is [CORPORATE ROUTING — EDIT IN WP ADMIN].

By sending a message you agree we may email you back at the address you typed. We do not add contact-form addresses to a marketing list unless you also sign up for the newsletter on the homepage. Marketing consent is separate from guest-service email. If you want both, say so in the message.