Satisfaction Guarantee & Warranty

This page describes the satisfaction and quality path for products bought on this storefront. It is not a manufacturer’s engineering warranty copied from another site, and it does not invent a number of years. Where a duration or workshop-repair rule has not been confirmed, the field is a placeholder.

What we want: a plush friend or outfit that matches the Item No. you paid for, arrives complete, and is free from defects in materials and workmanship that existed when we shipped it. If that is not true, email buildabear@gmail.com with the order number, Item No., photos of the issue, and whether you prefer a replacement SKU or a refund under the Refund Policy.

Coverage window for manufacturing defects is [DEFECT COVERAGE DAYS — EDIT IN WP ADMIN]. Normal wear, lost accessories after gifting, dye transfer from third-party clothing, machine-wash damage when the care label forbids it, and alterations are outside this path. A “defective” claim that is actually a change of mind belongs on the Return Policy.

Workshop repairs: the official brand is known for offering repairs at physical workshops. Whether a workshop near you will restuff or restitch an item bought on this website is [WORKSHOP REPAIR RULE — EDIT IN WP ADMIN]. Bring the item and the order email. This site cannot book a repair slot and cannot see a workshop calendar.

Replacement stock: we replace with the same SKU when it is still published and in stock. If the SKU is gone, we may offer a comparable item or a refund. We will not invent a substitute SKU that does not exist in WooCommerce. Licensed items cannot be replaced with a different licensor’s character just because both are plush.

How to file: write to buildabear@gmail.com or call 877-789-2327. Do not return the item until we say where it should go. Unauthorized returns follow the Return Policy and may delay the warranty decision. We may ask for photos of the seam, the Item No. tag, and the packaging.

Limitations: this guarantee is the exclusive quality promise from this storefront except where a law implies extra rights you cannot waive. Consequential losses (party photos, travel to a workshop, third-party cleaning) are [CONSEQUENTIAL LOSS RULE — EDIT IN WP ADMIN]. Nothing here limits liability the law does not let us limit.

Third-party licensed products remain subject to that licensor’s brand rules for artwork; quality of the physical plush is still this storefront’s guest-service path. Batteries in optional sound modules, if sold, follow [BATTERY / ELECTRONICS RULE — EDIT IN WP ADMIN].

Contact address for written warranty claims: 415 S. 18th Street, Suite 200, St. Louis, MO 63103. Keep a copy of your order email. We will answer during [GUEST SERVICES HOURS — EDIT IN WP ADMIN].