Return Policy

This Return Policy describes how to send a catalog item back to this storefront. It is independent copy for this WooCommerce shop. Day counts, restocking fees, and warehouse addresses that operations have not confirmed appear as placeholders. Please read the Refund Policy for how money moves after we receive a return.

Eligibility window: [RETURN WINDOW DAYS — EDIT IN WP ADMIN] days from the delivery date shown on tracking, or from the order date if tracking was never added. To start a return, email buildabear@gmail.com with the order number, Item No., quantity, and reason. Do not ship a parcel to 415 S. 18th Street, Suite 200, St. Louis, MO 63103 until guest services reply with a return authorization and a destination, because the suite on the contact line may not be the returns warehouse: [RETURNS WAREHOUSE ADDRESS — EDIT IN WP ADMIN].

Condition: items should be unused, in original packaging, with tags attached, unless you are returning a defective product under the Warranty page. Personalization (name, recorded message, custom embroidery) is [PERSONALIZED RETURN RULE — EDIT IN WP ADMIN]. Opened hygiene-sensitive accessories, if any are sold, are [HYGIENE RETURN RULE — EDIT IN WP ADMIN]. Gift cards are [GIFT CARD RETURN RULE — EDIT IN WP ADMIN].

Licensed character plush follows the same condition rules as unlicensed plush. We cannot accept a return that is missing pieces from a set unless the product was sold as separate SKUs and you are returning only the SKU you bought. Photograph the item and the Item No. tag if guest services ask; photos help us see damage versus buyer’s remorse.

Return shipping: [RETURN SHIPPING PAYER — EDIT IN WP ADMIN] pays the inbound label for a change of mind. Defective items and wrong-item shipments are [DEFECTIVE RETURN SHIPPING — EDIT IN WP ADMIN]. Keep the outbound tracking until the refund posts. If you drop a return without authorization, we may not be able to match it to your order.

In-workshop returns: some guests prefer to walk into a physical workshop. Whether a workshop can take an online order back is [IN STORE RETURN RULE — EDIT IN WP ADMIN]. Bring the order email and a photo ID if that rule requires it. This website cannot see a workshop’s till, so a store team member may still need to call guest services.

After the warehouse receives and inspects the return, they will mark the WooCommerce order. Inspection time is [RETURN INSPECTION DAYS — EDIT IN WP ADMIN]. If the item fails inspection (used, missing parts, wrong SKU), we will email you before discarding or sending it back. We do not silently restock a damaged friend onto the public catalog.

Exchanges: this shop can refund and let you place a new order, or issue a store credit, depending on [EXCHANGE METHOD — EDIT IN WP ADMIN]. Size exchanges for tiny clothing follow the same path because inventory is SKU-based. We will not hold a replacement in a private cart.

Contact: 877-789-2327, buildabear@gmail.com, 415 S. 18th Street, Suite 200, St. Louis, MO 63103. Abuse of the return path (serial empty-box returns, tag swapping) may lead to refused future returns or a closed account under the Terms of Use.